Give each campaign one purpose and an auditable audience. Apply suppression and opt-out data before sending. Confirm templates, replies, frequency and staffing, then test with a controlled internal audience.
Preflight review
Check that the audience matches the recorded consent purpose, variables have safe fallback values and destinations are correct. Assign one person to approve the final audience and another to monitor replies and exceptions. Document cancellation criteria before launch.
After sending
Reconcile opt-outs and failures before the next campaign. Evaluate outcomes against the stated purpose rather than message volume alone, and investigate complaints or unexpected audience changes.